To track your package, simply visit here.

We apologize for any inconvenience, but we are unable to make changes to existing orders. However, if within 24 hours of placing your order, you contact us using the email address of the order buyer and provide us with your order number, we will be able to cancel your order and you can then place a new order.

Our return policy allows for returns within 14 days of receiving the item, in original condition with tags and packaging. Contact us at info@fantasticmichael.com for return instructions. Refunds are processed within 10 business days.

If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order.

Please enter the discount code at the checkout page before payment to get the discounted price.

Thank you for contacting us. We value each customer's inquiry and strive to provide prompt and effective responses.

Here are some possible reasons why you haven't received a reply and the corresponding solutions:

• MAIL SYSTEM ISSUES:

- Please ensure that your email was not flagged as spam and check your spam folder.
- Sometimes emails can be filtered or blocked, causing them to not reach the recipient's inbox. If possible, add our email address to your contacts or whitelist.

• TECHNICAL GLITCHES OR DELAYS:

- In some cases, there may be technical glitches or delays in the email system, causing issues during the delivery process.
- If you haven't received a reply within 24 hours, please be patient and ensure that your email system is functioning properly.

• INCOMPLETE OR UNCLEAR INFORMATION:

- Make sure you provide sufficient, clear, and detailed information in your email so that we can understand and respond to your question or request.
- Include as many relevant details as possible, such as order numbers, contact information, or any other pertinent information to assist us in helping you better.

• WORKING HOURS AND TIME ZONE DIFFERENCES:

- Our customer support team may have working hour limitations or operate in different time zones. If you sent the email during non-working hours, it may result in a delay in response.
- Please review our working hours and send the email during those times for a faster response.

If you still haven't received a reply, please resend the email. We apologise for any inconvenience caused. Thank you for your support and patience!